The VMM Matrix complements the Organisational Health Framework for Social Services (OHFSS) assessment, and is applicable for any agency that engages with volunteers (eg. Social Service Agencies (SSAs) and other charities/Non Profit Organisations (NPOs)). The VMM Matrix is a digital self-assessment tool which allows your agency to ascertain your strengths and gaps in VM practices, and receive recommendations to better strategically plan and deploy volunteers. The VMM Matrix will also provide your agency with sectoral benchmarks of the robustness of VM practices. The matrix uses a 4-level maturity model across 35 VM practices, under 7 areas of the Volunteer Management Framework.
With the VMM Matrix as a guiding tool for your agency:
|Level 1||Level 2||Level 3||Level 4|
|VM practice is|
The matrix does not directly measure and indicate the effectiveness of an agency's volunteer management practices, as different agencies would have different expectations in terms of their desired outcomes and effectiveness. Agency can find out the impact of your improved maturity by tracking improvements in relevant volunteer outcomes to further support your plans. For example, an agency who have improved their maturity in volunteer recruitment, may track whether more volunteers have been recruited than usual.
This tool should take approximately 20 minutes to complete.
* Where appropriate, we may share necessary data with other Government agencies, so as to improve the discharge of public functions, and to serve you in the most efficient and effective way unless such sharing is prohibited by law.